FAQs
Frequently Asked Questions
Quick answers about our pieces, ordering and shipping.
About our pieces
Who makes your products?
Everything is handmade by us. Aianah helps choose the colors and fabric designs, decide what we sell, set prices, and pack orders. Mom does the more complicated and advanced steps, like making patterns for the designs and sewing pouches.
What do you sell?
We sell pouches, key fobs, macrame keychains, tie-dyed shirts, embroidered tote bags, watercolor cards and more.
Why are some items sold out?
We are a small team that makes our items ourselves. Our pieces are also made in small batches. Once they sell out, they may not come back.
How do I care for my pieces?
We want your handmade pieces to stay beautiful for as long as possible! Here are a few simple care tips to help keep them in great condition.
Pouches
Hand wash in room-temperature water using mild soap or a gentle detergent. Avoid scrubbing or wringing the fabric to help maintain its shape. Gently squeeze out excess water, reshape, and hang to air-dry. If needed, iron on a low-temperature setting.
Embroidered Tote Bags
Handwash in room-temperature water using mild soap or a gentle detergent. Avoid bleach, as it may discolor the fabric and embroidery threads. Do not scrub or wring the embroidered areas. Reshape and air-dry away from direct sunlight. If ironing is needed, press only the non-embroidered areas on a low setting.
Fabric Key Fobs
Spot-clean with a damp cloth and mild soap whenever possible. For a deeper clean, gently handwash the fabric portion, avoiding prolonged soaking of the metal hardware. Pat dry with a clean towel and allow to air-dry completely. Avoid bleach, harsh detergents, and excessive pulling or twisting to help preserve the stitching and shape.
Bracelets
Keep your bracelets away from water, perfumes, lotions, and harsh chemicals to help preserve their color and quality. Gently wipe with a soft, dry cloth after use. Avoid stretching, pulling, or tugging on the threads or decorative elements. Store in a clean, dry place when not in use. For fabric or woven bracelets, spot-clean gently when needed and allow to air-dry.
T-Shirts
Turn your shirt inside out before washing to help protect the fabric and design. Wash in cold or room-temperature water using a mild detergent. Avoid bleach and harsh chemicals. Wash similar colors together, especially during the first few washes. Air-dry in the shade to help prevent fading. If ironing is needed, use a low-temperature setting and avoid ironing directly over printed or decorated areas.
A Little Extra Care
We've included a care card with your order, so you'll always have a handy reminder of how to look after your handmade pieces. A little love and care go a long way in keeping them beautiful!
Ordering and payment
How do I pay?
We accept bank transfer and e-wallet payments. After you place your order and send your payment, send a screenshot of your order number to shoploveaianah@gmail.com.
Do you take custom orders?
At this point, we are not.
How much is shipping?
When will my order ship?
Within the next 48 hours after we confirm your order.
Can I return or exchange something?
We accept returns and exchanges. See our shipping and return policy.
My item arrived damaged. What do I do?
On sale or clearance sale items are not subject to return or exchange.
Didn't find your answer?
Message us at shoploveaianah@gmail.com or IG: @loveaianah