Good to know
Shipping & Returns
Every piece is handmade in small batches. Here's how ordering, payment, shipping and returns work.
How to order and pay
Place your order
Add items to your cart, check out, and choose bank transfer or e-wallet.
Send your payment
Send your screenshot
Send your payment screenshot and order number to: shop@loveaianah.com
We confirm and ship
We'll confirm your payment and let you know when your order is on its way.
Shipping
Orders are packed within 7-14 business days after we confirm your payment, and shipped through J&T Shipping. Your shipping cost is worked out automatically. Delivery times vary by location and courier, and can change because of weather or holidays. Once your order ships, we'll send you your tracking details.
Your address
Enter your delivery address at checkout. The rate depends on where we're sending your order.
Package size
Your rate, automatic
Your shipping cost appears in your order summary before you pay, so there are no surprises.
Returns & refunds
Because every piece is handmade, small differences in color, stitching and pattern are normal. If something arrives damaged or isn't what you ordered, message us within 7 days with your order number and photos. For returns and replacement, customer will handle the shipping fees.
What we can help with
Items that arrive damaged or defective
Wrong item received
Replacements, if the same design is still available
Refunds to your bank or e-wallet within 3-5 business days
What we can't take back
Used, washed or altered items
Sale items
Change of mind
Still have a question?
Message us at shop@loveaianah.com or Instagram @loveaianah. We usually reply within the day.